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Patient Engagement Tools

Patient Engagement Tools in a Medical Practice refers to how our digital platform is designed to empower patients to take an active role in their healthcare journey. The resident tools in Eminance aim to improve communication, education, and overall patient experience within a medical practice.

Improved Patient Engagement

Payment engagement tools enable patients to take a more active role in their healthcare by allowing them to pay bills online, schedule appointments, and access medical records. This increased patient involvement can lead to better health outcomes as patients are more likely to adhere to treatment plans and follow through with recommended care.

Streamlined Billing and Insurance Claims

Payment engagement tools automate the billing and insurance claims process, reducing errors and increasing efficiency. With electronic payment options, patients can quickly and easily settle their accounts, minimising delays and disputes.

Enhanced Patient Communication

By providing a secure online portal for patient communication, payment engagement tools facilitate seamless exchanges of information between patients and healthcare providers. This real-time communication enables timely updates on test results, medication changes, and treatment plans.

Increased Revenue and Reduced Bad Debt

Payment engagement tools can help reduce bad debt by allowing patients to settle accounts quickly and easily. With electronic payment options, healthcare providers can also increase revenue through early payment of medical bills.

Patient Loyalty and Retention

When patients have a seamless and convenient experience paying their medical bills, they are more likely to remain loyal to your practice. This is because payment engagement tools provide an exceptional patient experience .

Compliance with Regulations

Payment engagement tools can also help your medical practice comply with regulatory requirements related to patient financial data. By providing a secure online portal for payment processing, you can reduce audit risk, maintain accurate records and protect sensitive information.

By implementing patient engagement tools in a medical practice, you can experience numerous benefits that improve patient satisfaction, healthcare outcomes, and practice efficiency. Some of the key advantages include:

  • Improved Patient Experience. Patients enjoy greater control over their care, have easier access to health information, and receive more personalised attention from providers.
  • Enhanced Communication. Electronic portals facilitate secure messaging, appointment scheduling, and medication refill requests, reducing phone calls and paperwork.
  • Increased Efficiency. Automation of administrative tasks, such as billing and insurance claims, frees up staff time for more critical responsibilities.
  • Better Patient Education. Online resources provide patients with easy-to-understand information on various health conditions, treatments, and prevention strategies, empowering them to make informed decisions.
  • Reduced Administrative Burden. Electronic payment options, secure messaging apps, and online appointment scheduling reduce the need for paper-based processes, minimising errors and increasing productivity.
  • Improved Patient Outcomes. By providing patients with easy access to their health information and enabling more proactive involvement in their care, patient engagement tools can lead to better health outcomes and reduced re-admissions.
  • Enhanced Practice Competitiveness. Implementing patient engagement tools demonstrates a commitment to patient-centered care, enhancing your practice's reputation and competitiveness in the market.

By embracing these innovative solutions, medical practices can transform the way they deliver healthcare services, ultimately leading to more satisfied patients, improved health outcomes, and increased efficiency.

For Optometrists

The Standard in Optometry
  • Complete practice management system
  • Automated recalls
  • Patients can order contact lens on-line
  • Comprehensive lab order system
  • Debtors, creditors, stock, diary & more
  • Bar code integration
  • Electronic claim submission
  • Auto Quote to invoice to payment

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For Medical Practices

Over 50 Disciplines
  • Risk management reporting
  • Patient clinical data records
  • Scripting, levy & patient liable accounts
  • Referral, tracking and encounter recording
  • Modifiers and linked rules by practice type
  • Comprehensive dispensary with reporting
  • Front or back end system security
  • Fully integrated

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For Radiology

No Duplication
  • Integrated Ris billing
  • Electronic document and image scanning
  • HL7, Pacs Imaging & EDI compliant
  • Single account per family
  • Mammography, MRI and ultrasound tracking
  • Voice dictation for reporting
  • Customised automated email reports
  • Multi-modality scheduling & work-list

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Our medical products have mission specific features for specialists, including; dentists, physiotherapy, anaesthetists, gynaecology, specialist physicians, psychiatry, ophthalmology, orthopaedics, paediatrics, plastic surgery and urology, to name a few. Eminance is fully scalable, ensuring that as your practice grows, so does Eminance. Our programs include all the features needed in a busy practice from a Patient Portal that allows patients to settle your account on-line or make appointments, through to tele and video consultations.

Experience how Eminance can change your practice

Cloud Computing with Eminance Mobile Cloud (EMC)